Our Warranty & Extended Warranty Details

In-Shop Warranty
3 year/36,000 mile in-house warranty on labor
3 year/36,000 mile (whichever comes first) warranty on non-friction aftermarket parts
1 year/12,000 mile (whichever comes first) warranty on factory non-friction parts due to manufacturer limitations.

Warranty does not apply to used or customer-supplied parts, or parts that have failed due to abuse. Warranty work must be performed in our shop and cannot exceed the original cost of repair. Pellman’s Automotive will not be held responsible for a rental car, hotel or other expense incurred in the event of a breakdown.
Nationwide Warranty
3 year/36,000 mile nationwide warranty on labor
3 year/36,000 mile (whichever comes first) warranty on non-friction parts

Warranty covers most parts and services. Does not apply to used or customer-supplied parts, or parts that have failed due to abuse. Warranty work must be pre-approved through the Nationwide Program, and cannot exceed the original cost of repair. Pellman’s Automotive will not be held responsible for a rental car, hotel or other expense incurred in the event of a breakdown.

More Information About Our Nationwide Program

You’re protected even when you’re far from Boulder. If you ever need a warranty-related repair while traveling more than 25 miles from our shop, simply call our toll-free number at (866) 588-0728 and select Option 1 for warranty service. The program administrator will connect you with the nearest in-network service facility to handle the repair.

We also encourage you to call us directly—we want to support you however we can, even if we aren’t the ones performing the work. Our Worry-Free Nationwide Warranty Program is offered through our partnership with TECH-NET PROFESSIONAL AUTO SERVICE®, a trusted network of thousands of independent automotive shops across North America.

You can find full program details and coverage information here.

In-Shop Warranty

3 year/36,000 mile in-house warranty on labor
3 year/36,000 mile (whichever comes first) warranty on non-friction aftermarket parts
1 year/12,000 mile (whichever comes first) warranty on factory non-friction parts due to manufacturer limitations.

Warranty does not apply to used or customer-supplied parts, or parts that have failed due to abuse. Warranty work must be performed in our shop and cannot exceed the original cost of repair. Pellman’s Automotive will not be held responsible for a rental car, hotel or other expense incurred in the event of a breakdown.

nationwide Warranty

3 year/36,000 mile nationwide warranty on labor
3 year/36,000 mile (whichever comes first) warranty on non-friction parts

Warranty covers most parts and services. Does not apply to used or customer-supplied parts, or parts that have failed due to abuse. Warranty work must be pre-approved through the Nationwide Program, and cannot exceed the original cost of repair. Pellman’s Automotive will not be held responsible for a rental car, hotel or other expense incurred in the event of a breakdown.

More Information About Our Nationwide Program

You’re protected even when you’re far from Boulder. If you ever need a warranty-related repair while traveling more than 25 miles from our shop, simply call our toll-free number at (866) 588-0728 and select Option 1 for warranty service. The program administrator will connect you with the nearest in-network service facility to handle the repair.

We also encourage you to call us directly—we want to support you however we can, even if we aren’t the ones performing the work. Our Worry-Free Nationwide Warranty Program is offered through our partnership with TECH-NET PROFESSIONAL AUTO SERVICE®, a trusted network of thousands of independent automotive shops across North America and Canada. What we have here is to the best of our knowledge at the time of posting our website. They should go here for full program details.

Limited Trip Interruption Protection

If warranty repairs required an overnight stay before your vehicle could be made ready for your use, you may request reimbursement of up to one (1) claim per 12 months not to exceed a total of $250.00 for eligible meal and lodging expenses. Contact the Administrator to submit a claim. No rental car coverage. Here are more details.

We don’t sell extended warranties, but we’re happy to help you use yours. If you already have an extended warranty, we’re fully equipped to service your vehicle right here—no dealership visit required. We work with most major warranty providers and take care of the paperwork, approvals, and communication to make the process as simple and stress-free as possible. Our team will help you understand your coverage, guide you through each step, and ensure your vehicle receives the high-quality care it deserves.

Purchasing

When purchasing an extended warranty, keep the following points in mind for the best coverage and price.

It’s generally best to purchase an extended warranty before your factory warranty expires, typically around 3 years or 36,000 miles. At this stage, your vehicle usually qualifies for “new car” coverage, which often provides broader protection at a better value than policies written for used vehicles.
You don’t have to buy an extended warranty at the time you purchase your vehicle. Many reputable companies offer coverage independently of dealerships or car lots. The main advantage of buying at the dealership is the ability to roll the cost into your monthly payment—not necessarily better coverage.
Look for warranties with exclusionary coverage, which protect most vehicle components except for a short list of exclusions. Non-exclusionary plans only cover parts specifically listed, meaning anything not listed isn’t covered.
Avoid policies that require you to return to the dealership for warranty repairs. Having the freedom to choose a trusted independent repair shop gives you more flexibility and often a better service experience.
Be aware that some extended warranty companies cap the labor rate they’re willing to pay, which may be well below the local average. If this happens, you could be responsible for paying the difference out of pocket.
Also, pay attention to how deductibles are applied. Some warranties charge one deductible per visit, while others charge a deductible for each repair performed during the same visit—this can significantly affect your final cost.
Keep in mind that extended warranties don’t cover every situation. Diagnostic testing, for example, isn’t always covered or may only be partially covered.

Finally, research the warranty provider itself. Check the company’s reputation through your state Attorney General’s office or the Better Business Bureau, and review any limitation clauses carefully so you understand exactly what’s covered.

Limitation Causes

Procedures required in order to file a claim. (Authorizing repairs in advance, or meeting required maintenance schedules, for example).
How repair costs are paid. (Directly by the company to the repair shop, or through reimbursement to you.)
Whether the warranty covers items that haven’t failed, but are worn and may affect safety, driveability, or related components. (A worn and loose suspension ball joint is a good example. Even if tire wear and handling are compromised, some warranties won’t cover replacement of the ball joint unless it fails completely, even though this would cause a sudden loss of steering control!)

Purchasing
When purchasing an extended warranty, keep the following points in mind for the best coverage and price.

It’s generally best to purchase an extended warranty before your factory warranty expires, typically around 3 years or 36,000 miles. At this stage, your vehicle usually qualifies for “new car” coverage, which often provides broader protection at a better value than policies written for used vehicles.
You don’t have to buy an extended warranty at the time you purchase your vehicle. Many reputable companies offer coverage independently of dealerships or car lots. The main advantage of buying at the dealership is the ability to roll the cost into your monthly payment—not necessarily better coverage.
Look for warranties with exclusionary coverage, which protect most vehicle components except for a short list of exclusions. Non-exclusionary plans only cover parts specifically listed, meaning anything not listed isn’t covered.
Avoid policies that require you to return to the dealership for warranty repairs. Having the freedom to choose a trusted independent repair shop gives you more flexibility and often a better service experience.
Be aware that some extended warranty companies cap the labor rate they’re willing to pay, which may be well below the local average. If this happens, you could be responsible for paying the difference out of pocket.
Also, pay attention to how deductibles are applied. Some warranties charge one deductible per visit, while others charge a deductible for each repair performed during the same visit—this can significantly affect your final cost.
Keep in mind that extended warranties don’t cover every situation. Diagnostic testing, for example, isn’t always covered or may only be partially covered.

Finally, research the warranty provider itself. Check the company’s reputation through your state Attorney General’s office or the Better Business Bureau, and review any limitation clauses carefully so you understand exactly what’s covered.
Limitation Causes
Procedures required in order to file a claim. (Authorizing repairs in advance, or meeting required maintenance schedules, for example).
How repair costs are paid. (Directly by the company to the repair shop, or through reimbursement to you.)
Whether the warranty covers items that haven’t failed, but are worn and may affect safety, driveability, or related components. (A worn and loose suspension ball joint is a good example. Even if tire wear and handling are compromised, some warranties won’t cover replacement of the ball joint unless it fails completely, even though this would cause a sudden loss of steering control!)