Brad and Lisa Pellman, owners of Pellman’s Automotive Service in Boulder.

Brad and Lisa Pellman, owners of Pellman’s Automotive Service in Boulder.

We guarantee your satisfaction. But don’t just take our word for it!

Every day, we come to work with the same goal in mind: to make every one of our customers a customer for life. It’s the inspiration behind everything we do, and it’s why we’re so committed to offering the highest quality automotive service and repairs at the best price possible.

Read what our customers have to say below!

Periodically we employ an outside company to survey our customers to learn more about how we can better serve them. Here is our customer’s response to this question:

Pellman's Automotive Service
4.8
Based on 274 reviews
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Lance McCoy
Lance McCoy
05:22 12 Nov 20
These guys here at Pellmans Automotive blessed my freaking face off. I am beyond grateful for what these guys did for... me and they didn't even know me. Not only did they fix my car, they let me get my car out before I even had all the money up front because I deliver food for a living and I needed my car to be able to make more money. I wanna give a shout out to Brian and his manager for making this happen. The car is running great and again thank you for your trust in me even tho you guys didn't know me. I will not let you down. Thanks again.read more
Nate P
Nate P
08:46 08 Nov 20
Honestly one of the best shops I have ever dealt with. I’d like to think I know my way around an engine for the most... part but I don’t always have the time and patience to do big projects. I handed them off my Toyota 22R for a head rebuild and they did a really great job, where honest about expectations for time/cost, fast communication, didn’t push anything on me I didn’t want done, and had better prices than I would expect for Boulder County. I’d trust them with any vehicle I own and I wish I was in the state more often because they would become my go-to shop. Thank you Pellman’s team!read more
Shannon Smith
Shannon Smith
17:43 12 Oct 20
I had a wonderful experience at Pellman’s. I brought my car in with trouble starting. The employee that checked me in... was kind and reassuring. Not only that, they sent me a full diagnostic report, and fixed a long time issue with my radio that no other shop had been able to fix. I am super happy about the quality of work done here, and I will be going to Pellman’s for my future car needs.read more
Melanie Herpmann
Melanie Herpmann
04:44 28 Sep 20
Great, honest shop. Always good at explaining what needs to be fixed. Doesn't feel like they are trying to sell you... unnecessary work.read more
Seth Stivala
Seth Stivala
23:10 21 Sep 20
When I arrived in the Colorado, I didn't know about downshifting and blew out my front brakes. I took my van to... Pellmans.They charged me $2100 to fix my brakes and a few other minor repairs.I contacted other mechanics both here in Colorado and back home in Maryland and found out that they definitely overcharged me. The same repairs at the other shops went for $500-$700 less than what Pellmans charged me.I also talked to locals who cringed when they found out I took my vehicle to Pellmans."Yeah, they overcharge," is what the majority of people I talked to said.But the story doesn't end there. A short while later, my right front brake locked up. The caliper was bad. Now Pellmans didn't work on or replace the caliper which I found out to my dismay after I had the van towed to another mechanic who accepts the Technet warranty that Pellmans offers.The other mechanic didn't accept the warranty because Pellmans didn't touch the calipers. Now I'm not a mechanic, but after a severe brake blowout, I would think that you would check and see if one of the most important parts of the braking system was working properly.So in summary, Pellmans is not above taking advantage of travelers in desperate need of help and will severely overcharge you given the opportunity.Response to the comment below:Yes, looking back it seems you did try to call me...once. Guess I wasn't important enough to leave a message, huh?As for the premium parts being added due to the weight of the vehicle, my van is still well below the GVWR (Gross Vehicle Weight Rating). Translation: you upsold me on the parts you did not consult me on. You never recommended premium parts to me, you just added them.Also "just to be clear," I mentioned above that there were other minor repairs done above that you suggested and made it seem that I absolutely needed done. So here are pictures showing the full breakdown of my bill so people can judge for themselves on how much you ripped me off.read more
Matt Fedick
Matt Fedick
02:06 18 Sep 20
Pellman's is my car repair place for my old SUV! I spend lots of time at Pellman's..... because of my poor choice to... own an old SUV....read more
Becky Otoole
Becky Otoole
23:31 16 Sep 20
High quality work and the mechanics are really helpful. They always thoroughly answer my questions.
Ian Russell
Ian Russell
19:17 16 Sep 20
Specific shout-out to Dylan, he was an incredibly helpful front-desk worker. He never once tried to sell me anything.... He was only interested in making sure I knew the state of my car and just wanted to know how they could help.Highly recommend this place. Also the courtesy inspection that comes free of charge (even with a normally priced oil change) is quite helpful.read more
Adriana Williams
Adriana Williams
17:28 16 Sep 20
I am always slightly nervous to try a new mechanic, being a woman I have had mechanics try to cheat me in the past. ... Pellman’s proved to be a trustworthy auto shop, they gave me their honest opinion, and helped me figure out how to take care of everything and still be able to afford the bill. Bobby was my point of contact, and she went above and beyond to give the best experience possible.I cannot recommend this place enough, I definitely will continue coming back.read more
Kaylin Smith
Kaylin Smith
17:09 16 Sep 20
I had to have my vehicle towed to Pellman’s after my engine overheated. They were incredibly professional and were... able to look at and repair my vehicle at a reasonable. They notified me of some major repairs that needed to be made and were very straight forward with their pricing. My vehicle is now running better than ever! Everyone I spoke to was kind and had no problem explaining every step along the way, and they send you repair/diagnostic updates through text and send you a link that shows a breakdown of every issue they find in your vehicle. They are incredible, and I will definitely be returning to Pellman’s for any future repairs.read more
Grant Matheny
Grant Matheny
03:36 10 Sep 20
They have a really nice online system for quoting work and payment. So far the work they did on my car seems to have... been of high quality.read more
MIKE LOMBARDO
MIKE LOMBARDO
22:48 03 Sep 20
Excellent customer service along with quality automotive work
Monika Chace
Monika Chace
23:01 28 Aug 20
I'd been going to the Toyota dealer for the 10 years since buying my vehicle as it was convenient & their 3-packs for... oil changes were a good deal. They've had their ups and downs, the last being damaging the bead on a tire when they changed out summer/winter tires (still have to deal with that). The last "advisor" I'd had for the last 2-3 times had absolutely no communication as to repairs or when my vehicle was fixed. Then it was going to be 6 weeks until I could get my oil changed (the university was about to start in person classes in a week or 20). I got an appointment with Pellman's in a week and their communication was so far beyond the dealer (photo of the vehicle/license plate along with detailed check-out) that it was like the difference between mimeographed copies & digital. And there's the plus of supporting a small, independent business.read more
Dan Gallegos
Dan Gallegos
21:32 27 Aug 20
Planning to drive my son to college the next day, we needed an emergency check-up of our ignition system that wouldn't... release the key and Pellman's fit us in on a busy day!read more
Amy Roberts
Amy Roberts
15:36 26 Aug 20
We had several issues going on and their in-depth analytic system helped us see the issues (which was AMAZING) and... decide what we could fix and put off until a later date. They were very helpful and informative. Great place!!read more
Kaitlyn Ogden
Kaitlyn Ogden
14:26 25 Aug 20
I loved my experience at Pellman's Automotive! The repair on my brakes was done well and the people were all so... friendly and helpful. I will definitely be taking my car back for any repair needs in the future!read more
Christine Howland
Christine Howland
17:34 27 Jul 20
Family owned. Very knowledgeable crew. They explain things in detail so I don't have any doubts.
Jennifer Doan
Jennifer Doan
17:56 06 Jun 20
Friendly staff, everyone went above and beyond to help my fiance and I get our car situation fixed. We're from the... plains and they helped us learn how to navigate the mountains safely. Service on the vehicle was superb, efficient, and I would recommend Pellmans for all your car needs!read more
Rob D'Anastasio
Rob D'Anastasio
15:27 21 May 20
I had a frustrating engine coolant leak that Pellman's took care of for me quickly. They genuinely cared about my... experience at their facility and went the extra mile to take care of the leak without jacking up the price. I'm very impressed with their customer service.read more
Ben Bayers
Ben Bayers
22:00 17 Apr 20
In this time of uncertainty, Mark and the Pellman's staff were careful, clean, and efficient in fixing my car. I had a... number of issues with breaks, tire rods, and steering knuckles, but they were quick, upfront, and honest with me about pricing and time frame. Most importantly, they ended up not needing to replace something that they thought they might have to and they DID NOT pull the wool over my eyes. A great mechanic can be hard to find but Pellman's amazing customer service, trustworthiness, and honest demeanor will keep me returning.I drove up all the way from Denver and they have easily earned a loyal customer!read more
Kelsa Middough
Kelsa Middough
23:46 16 Mar 20
Went in when my Jeep Compass hit 100,000 miles, they did a very comprehensive check on my vehicle and provided me a... thorough report that included pictures and descriptions. They easily accommodated my schedule and got my car in on the first day that worked best for me. I appreciated the text message alert system they had that let me know the progress of my vehicle and when it would be ready to pick up. The customer experience was great, staff was very friendly and helpful.read more
Julie Behnken
Julie Behnken
21:11 09 Mar 20
Pellman's always does a great job! They were able to fix a blown out spark plug and 2 engine coils after the Firestone... in Boulder (whom I do NOT recommend but broke down in front it) told me I probably needed a new engine! Reliable, friendly, and trustworthy.read more
Margaret SuperViolet Jansen
Margaret SuperViolet Jansen
19:20 03 Mar 20
At Pellman’s I feel like one of the family. It’s like having experienced friends & relatives guide me as to what... to address in supporting the maintenance of my vehicle. I’m planning on driving this car for awhile and I’m relieved to know that I can count on them.read more
Shanna Lawless
Shanna Lawless
13:40 07 Feb 20
Great team to work with. We feel confident that our cars will be taken care of. Highly recommend Pellman’s.
MHN UCC
MHN UCC
23:42 20 Jan 20
I have taken my cars to Pellman's for over 17 years. They are outstanding in their care of my cars as well as showing... extraordinary hospitality. I recommend them for ANY and ALL car issues.read more
hailee bacon
hailee bacon
00:32 17 Jan 20
Brought in my significant others(Aaron S) F150 for a simple oil change. Dropped off at 9am and didn’t receive any... updates most of the day. 3:30 I received the vehicle inspection and responded to the text letting them know I will need a ride back with no text back. Called a half hour later and was informed the driver was almost to my place. All this to say-the service is great, I am appreciative of the shuttle, but communication seems to be majorly lacking here.read more
She_ Just_iss
She_ Just_iss
21:47 19 Dec 19
Thank you, Pellman's Automotive, for helping me even though you were too busy to take my car in for a pre-purchase... buyer's inspection. I ended up using the shop you recommended, they could work me in right away, and they were very professional and wonderful. It's nice to see people who can be generous like that with their competitors.read more
jamie schuster
jamie schuster
23:02 04 Dec 19
The best shop in Boulder by a long shot. Great customer service, fast turn around, very knowledgable.
Luis Calcorzi
Luis Calcorzi
20:35 04 Sep 19
The over the phone conversation was simple and fast. The establishment was clean and staff were friendly. The service... itself did not take long and they did just what i wanted to be done. I felt comfortable with the staff and with the service for my vehicle.I would definitely bring my car back for any needed repairs or service.read more
Brian Travis
Brian Travis
22:27 03 Sep 19
These guys are great. They consistently go above and beyond and I never feel like I am being sold repairs that I do... not need. Knowledgable, trustworthy and great customer service.read more
Addison Staples
Addison Staples
21:43 31 Aug 19
The best place in boulder! Fair prices and super knowledgeable mechanics. I took my Lexus here a few months ago and... their customer service was incredible. They got me in the same day and were so extremely nice. They upload pictures and explain everything they look at on your car (on a website they provide you), which I found comforting bc I know NOTHING about cars. I trust Pellman’s completely and will be a customer forever.read more
Julie Church
Julie Church
22:19 19 Aug 19
Amazing experience every time! This last maintenance check (which I had done the day before I was leaving on a trip -... my bad) a rather urgent repair was determined to be needed. Pellman's awesome staff got the part the next morning and installed it right away, knowing I wanted to get on the road. Really appreciate their concern and their excellent service!read more
Murray Johns
Murray Johns
02:21 03 Aug 19
Our family was visiting Boulder from out of town the day before July 4 and needed some emergency service later in the... day. Pellman's staff graciously accommodated us even under those conditions and sent us on our way, reassured that our car would get us home. As we were leaving, we discovered an issue that had been caused by the lift during the service in the shop. Brad Pellman, the owner, personally reviewed the situation and invited us back the next time we were in Boulder to fix the issue. We were thrilled and impressed that while they worked on it, they went the extra mile and cleaned off a hard plastic rub mark that had "decorated" the whole side of our car for almost a year. Pellman's showed us a great example of customer service, courtesy and communication - well done, Pellman's!read more
Derek Mayer
Derek Mayer
22:10 17 Jul 19
Great for tacoma work.Update now 2 years going here: Pellman's continues to provide great service on warrantied... parts. Before a planned road trip with little notice during a busy end of day hustle, an advisor and technician both spent time with me and my truck on a lift to properly diagnose a major issue and repair it within 24 hours. Pretty cool.read more
Matt Eckstein
Matt Eckstein
13:55 12 Jul 19
Great staff. It was hands down the cleanest mechanical shop I have ever seen. People are friendly and always looking... for the best deal not the cheapest or the fastest. They are straight forward, updating me every step, and the best part of it is... When I picked up my P.O.S car, they had done the job excellently and my car didn't breakdown 2 weeks later. Overall, there is a reason they are named #1 mechanics in Boulder, because the actually careread more
Mr. Christopher
Mr. Christopher
16:15 08 Jun 19
What an auto repair shop should be. Outstanding diagnosis and repair on my car.
david kutcipal
david kutcipal
17:36 30 Jul 17
Taken my GMC to Pellmans a few times. Detailed quotes. No pressure. I will be back.
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