Why are we involved with Industry Associations?
To give you confidence in our shop through outside certification. Pellman’s Automotive understands that finding a quality, trustworthy, automotive repair shop is of the highest of importance to you. The truth is, many consumers still wonder it they can trust auto repair shops due to a few unscrupulous shops in our industry. This is why we chose to become industry certified and always meet or exceed their requirements.
To advance our knowledge and skills. Many associations were formed to provide resources to automotive repair shops to help them improve. They supply training and tools we can use and also educate us about what is going on in the industry.
To give back to the industry. We are passionate about our industry and want to support its growth and development. Because of this belief, we volunteer our time to sit on several local and national industry boards. You can read more about these and the certifications we have earned below.
- AAA Approved Auto Repair
- Automotive Service Association
- ASE Blue Seal of Excellence
- The Auto Care Association
- Better Business Bureau
- Boulder Chamber of Commerce
- Environmental Leadership Program (ELP) Gold Partner
- TECH-NET Professional Member
- BG Products
- Jasper Enginers – Preferred Installer
AAA’s rigorous certification program only recommends the top shops to their customers. AAA doesn’t recommend business to their members lightly; because of their high standards and guidelines, only 3% of all Boulder County auto repair shops are AAA approved. And even then, winning the AAA’s approval isn’t like winning a race, where you get your blue ribbon and go happily on your way. Approval is just the first step of a rigorous, on-going process.
AAA Approved Auto Repair shops are required to survey their customers regularly to get consistent satisfaction feedback. Customers fill out CSI postcards that are submitted directly to AAA. Shops are also inspected annually, to make sure standards continue to be met in every area, including service and repair, management and corporate procedures. When a repair shop’s approval rating fails to live up to the AAA’s standards, it can lose its status. Pellman’s Automotive is proud to be in the very elite group of AAA Approved Auto Repair facilities. We work very hard to maintain our status, turning in great survey results year after year. In fact, our most recent survey-related customer satisfaction rating was 100%!
The Automotive Service Association is the largest auto repair association in the country. As one of the ASA’s 13,000 members, Pellman’s Automotive is active in a network of professionals that have the best information and the most up-to-date vehicle technology. Our membership also means we are bound to the ASA’s code of ethics, and that we are committed to the highest quality, most ethical repair. Brad has been on the Board on Directors since 2010 and has been the Chairman since 2017.
Technician Skills Certification Hanging in our office you’ll see a framed certificate displaying the ASE Blue Seal logo. This is another coveted symbol of recognition – one earned by only 1% of all auto repair shops! ASE – an independent, non-profit organization – was established in 1972 with the mission to improve high-quality vehicle repair and service, and help clearly identify superior technicians and facilities to the public.
Technicians become ASE certified through a series of thorough, national qualifying tests on the most up-to-date methods of repair and latest vehicle models. Additionally, to be certified, technicians are required to have at least two years of relevant full-time hands-on work experience in the motor vehicle service industry. Automobile Service Consultant and Parts Specialist certifications are also available through their own series of tests. A re-certification test is required every five years to retain the ASE certification, and because of new technologies, tests change frequently. Therefore, to remain certified, technicians must stay current on new technologies as they’re developed.
All Pellman’s Automotive employees are ASE certified and we proudly display their credentials in our office. This reflects not only each individual technician’s knowledge and skills, but it also provides some insight into our commitment to ongoing expertise. Five Pellman’s Automotive employees are designated Master Technicians, which means that they are certified in all nine areas of repair.
ASE takes certification one step further by recognizing highly qualified repair facilities through their Blue Seal of Excellence Program. The program’s emphasis is to identify establishments with a large percentage of ASE-certified professionals and a commitment to excellence. It recognizes not only the individual technicians, but also the businesses striving to be the best overall; businesses that are willing to prove their commitment through the certification and on-going training of their staff. Pellman’s Automotive has been an ASE Blue Seal shop for as long as the designation has been available.
At Pellman’s, we’re very proud of the trained and certified technicians and service professionals who make up our team. We take ownership of and support their continued expertise by providing a minimum of 80 hours of training per technician, annually.
Brad has served on the ASE Board of Governors since 2013 and was named to the ASE Executive Board in 2018.
Industry Association and Resource. The Auto Care Association is the voice of the 500,000 businesses in the auto care industry from independent manufacturers, distributors, repair shops, marketers, and retailers small and large. They provide advocacy, education, networking, technology, market intelligence and communications resources to serve the collective interests of our members and the consumer.
Brad was nominated to join the leadership committee of the Car Care Professional Network in 2012 and served a two year term. The mission of the organization is to foster and promote communications and interaction between car care professionals and manufacturers, distributors, and retailers of the Auto Care Association.
Business Reliability Reports based on Past Ethics and Performance. Since 1997, Pellman’s Automotive has been a member of the Better Business Bureau, an organization famous for providing reliability reports of businesses across the United States.
The BBB also provides other information helpful to consumers, such as effective dispute resolution services.
Pellman’s is a BBB Gold Star Member, a special recognition earned by businesses that have had zero complaints in an entire three-year period.
We have earned this designation every year since 2000, the first year we were eligible.
Click the BBB logo above to view our Reliability Report.
Local Business Support organization providing professional education, advocacy, networking, research, and economic development.
Pellman’s has been a member of the Boulder Chamber of Commerce since 2008
The Boulder Chamber is a dynamic organization comprised of more than 1,600 businesses that help shape the local economy, promote community awareness, and set the pace for the future of Boulder County and beyond.
Environmental Leadership Program (ELP) Gold Partner
The (ELP) -is a voluntary program, within the Colorado Department of Public Health and Environment (CDPHE), designed to recognize and reward organizations and businesses that demonstrate superior environmental performance and, as a result, consistently operate at a level that goes beyond mere compliance with environmental regulations. We achieved the Silver level in 2013 and the Gold level in 2016.
Shop Certification and Resources to help improve communication with customers. Repair shops who participate in the Motorist Assurance Program agree to adhere to the MAP Pledge of Assurance to Customers, and the Standards of Service. MAP Approved Service Centers are certified through a series of tests.
Business Environmental Certification and Educational Resource Partners for a Clean Environment (PACE) is a voluntary, non-regulatory program offering free pollution-prevention education and technical assistance to Boulder County businesses.
PACE is a cooperative effort of the city of Boulder’s Office of Environmental Affairs, Boulder County Public Health, City of Longmont and Boulder Chamber of Commerce. Pellman’s is proud to be a fully PACE-certified auto repair facility. To be certified, we are required to undergo annual inspections and adhere to PACE recommended practices. In many cases, we go above and beyond the PACE recommendations, in order to provide the exceptional commitment to environmental stewardship for which we’ve become known.
A unique network of independently owned repair facilities who are committed to providing quality service, grow their business and compete with larger chains while maintaining their own identities and improve their local communities. TECH-NET Professional Auto Service is an elite performance network of thousands of professional independent automotive service facilities across North America. Membership in TECH-NET is achieved through invitation only, subject to approval of existing members, and reserved for the best facilities that adhere to TECH-NET’s strictest standards.
Members meet regularly to share best practices and discuss what’s worked and what hasn’t when it comes to running our businesses. Pellman’s is proud of our TECH-NET membership–a sign of experienced quality that customers can trust for service or repairs on any vehicle.
Brad and Lisa are honored to have served on the TechNet National Advisory Council several times and Brad currently serves on the CTi Council where he gives feedback on training provided to automotive repair shop employees.
BG Products is committed to maintaining vehicles through high quality automotive maintenance services for fuel systems, engines, transmissions, brakes, power steering, cooling, battery, drive line and climate control systems. Pellman’s Automotive utilizes BG products often when servicing customer vehicles because they provide the highest quality automotive maintenance service products and equipment for consumer vehicles.
Pellman’s Automotive has done extensive research to find a quality supplier of re-manufactured engines and transmissions – research that involved touring the actual facilities to get a first-hand look at operations. And when we toured Jasper Engine and Transmissions, we liked what we saw, and soon became one of their Preferred Installers.
Jasper Engine & Transmissions has been remanufacturing quality products since 1942, and is the nation’s largest re-manufacturer of gas and diesel engines, transmissions, differentials, rear axle assemblies, performance engines, and electric motors. Jasper Engines and Transmissions carry a 3-year/100,000 mile transferable warranty.