Customer Services We Provide – while your car or truck are being repaired
Some things are fun to spend money on. Getting your car fixed isn’t one of them. At Pellman’s, we understand this. That’s why we try to make the process as painless as possible by removing some of the obstacles that make car repair inconvenient. Here is a list of some of the special services we provide. Our goal is to make getting your car fixed as easy as possible. If there is anything else we can do for you, let us know.
Clean, Comfortable Customer Lounge.
No one wants to sit in a dirty, cramped waiting area. Our customer lounge feels more like a living room with comfortable couches perfect for relaxing and getting caught up on some reading or searching the web on our free wifi. Enjoy a complimentary coffee, tea or soft drink while you wait. Need to get some work done or help the kids with homework? Our work table complete with a cell phone charging station is perfect to spread out on.
Schedule Auto Repair Appointments Online, 24 Hours a Day
We know your day is busy. At Pellman’s you can request an appointment whenever it’s most convenient for you by filling out this online request form. We will confirm your request within one business day by either email, text or phone call, whichever you prefer.
Please call us directly if you want to schedule an appointment within 2 business days.
24 Hour Vehicle Drop Off
When it’s more convenient to bring your car in outside of our regular business hours, you can drop your keys with us securely with our Early Bird/Nite Owl Service. We supply the envelopes – just fill one out, seal your key inside, and drop it through the specially marked slot in our door.
You can even fill out your form at home – just click here to download a copy to print out, fill in, and include in the envelope when you come by.
Free Courtesy Shuttle Service
When you bring your car in during regular business hours and need a ride back home or to work, we’ll cheerfully provide it . Simply make a shuttle appointment in advance.
Rental Car Discounts
For your convenience, we’ve secured special rates for our customers with Enterprise and Hertz Rental Cars. You generally can rent a compact for under $25 a day. They’ll pick you up directly from our shop, and get you on your way in no time. Call us for more details.
Emergency Towing Services
Our preferred towing partner is Marv’s Towing Service – call them directly at (303) 442-1858 for rates and information. (We cheerfully work with all towing companies, however, so feel free to use whomever you prefer!)
We have bikes you can borrow for the day while your car is being worked on. Just bring your own helmet. There are many bike paths nearby for recreational biking or to return to your home or business.
Free Roadside Assistance
All of our customers receive free roadside assistance just for doing business with us. Click here for more information about this valuable service
The Pellman’s Nationwide warranty reflects not only the confidence we have in the quality of the work we do, but also in the value we have for your confidence in us, and in your continued patronage. Click here for full details about our warranty.
24 Hour Access to your Vehicle Repair History
Access information about your vehicle online anytime with our My Car Vitals service. (sign up here for this service.)
This site allows you to –
- View all past vehicle history records
- Maintain your account and sign up for notifications
- View recall and service alerts.