Code of Ethics

We've built our company on the same principles that guide our family in our personal life: honesty, integrity, and a commitment to always do our best work.

We're also proud business and personal residents of Boulder, and work to give back to our community in many different ways. Read more about the local initiatives and causes Pellman's supports here.

Pellman's Mission Statement

The goal of Pellman's Automotive is to provide customers with complete vehicle maintenance and repairs on all import and domestic cars, trucks, mini-vans, hybrids and SUV's. Pellman's is committed to providing exceptional, professional customer service; quality, timely and honest workmanship; and good stewardship of the environment. We work with customers to ensure that vehicles are kept safe and efficient with a minimum of expense and time out of service.

The Pellman's Code of Ethics

Our goal at Pellman's is to provide the information every customer needs to make the best decision about his or her repairs. We believe our job is to inform you accurately and honestly about what is going on with your car. Because we want you to be confident that the decision you're making is a good one, we'll give you the what/why information first: what the repair does and why we're recommending it. We'll also tell you up front not only how much it will cost, but how much you'll save in the long run by getting it done now.

Every Pellman's employee promises to:

1. Accurately diagnose and recommend corrective measures for repair. Present all options to our customers, and help them make the best choices for their individual situation.
2. Recommend preventative maintenance items to help increase the life span and efficiency of our customers' vehicles, and help maintain their investment.
3. Offer a price estimate on all recommended work.
4. Obtain prior authorization for all work performed.
5. Make every effort to meet promised deadlines.
6. Treat everyone honestly, fairly and with respect.
7. Treat every customer's vehicle as we would our own.
8. Operate our business according to what is best for the customers, our employees, the community, and the industry.
9. Go above and beyond accepted industry standards of service, training and certification.
10. Maintain a safe, clean and environmentally-friendly facility.