Certifications and Affiliations

AAA Approved Auto Repair AAA doesn't recommend business to their members lightly; because of their high standards and guidelines, only 3% of all Boulder County auto repair shops are AAA approved. And even then, winning the AAA's approval isn't like winning a race, where you get your blue ribbon and go happily on your way. Approval is just the first step of a rigorous, on-going process. AAA Approved Auto Repair shops are required to survey their customers regularly to get consistent satisfaction feedback. Customers fill out CSI postcards that are submitted directly to AAA. Shops are also inspected annually, to make sure standards continue to be met in every area, including service and repair, management and corporate procedures. When a repair shop's approval rating fails to live up to the AAA's standards, it can lose its status. Pellman's Automotive is proud to be in the very elite group of AAA Approved Auto Repair facilities. We work very hard to maintain our status, turning in great survey results year after year. In fact, our most recent survey-related customer satisfaction rating was 100%!

AMI (Automotive Management Institute) The Automotive Management Institute is the leading provider of management education for the automotive service industry. After completing 120 credits of AMI education, along with a requisite self-study course, Brad has earned AMI's Automotive Manager accreditation, a designation he's very proud of. Lisa is just a few hours short of earning her AMI degree as well. (In fact, by the time you read this, she will have probably earned it!)

Automotive Service Association The Automotive Service Association is the largest auto repair association in the country. As one of the ASA's 13,000 members, Pellman's Automotive is active in a network of professionals that have the best information and the most up-to-date vehicle technology. Our membership also means we are bound to the ASA's code of ethics, and that we are committed to the highest quality, most ethical repair. Brad is a current member of the Board of Directors of ASA Colorado.

ASE Blue Seal of Excellence Hanging in our office you'll see a framed certificate displaying the ASE Blue Seal logo. This is another coveted symbol of recognition - one earned by only 1% of all auto repair shops! The ASE - an independent, non-profit organization - was established in 1972 with the mission to improve high-quality vehicle repair and service, and help clearly identify superior technicians and facilities to the public. Technicians become ASE certified through a series of thorough, national qualifying tests on the most up-to-date methods of repair and latest vehicle models. Certification is available in eight areas of automotive maintenance and repair: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions. Additionally, to be certified, technicians are required to have at least two years of relevant full-time hands-on work experience in the motor vehicle service industry. Automobile Service Consultant and Parts Specialist certifications are also available through their own series of tests. A re-certification test is required every five years to retain the ASE certification, and because of new technologies, tests change frequently. Therefore, to remain certified, technicians must stay current on new technologies as they're developed. All Pellman's Automotive employees are ASE certified and we proudly display their credentials in our office. This reflects not only each individual technician's knowledge and skills, but it also provides some insight into our commitment to ongoing expertise. Four Pellman's Automotive employees are designated Master Technicians, which means that they are certified in all eight areas of repair. We also have one technician who has his Advanced Engine Performance Test Certification. ASE takes certification one step further by recognizing highly qualified repair facilities through their Blue Seal of Excellence Program. The program's emphasis is to identify establishments with a large percentage of ASE-certified professionals and a commitment to excellence. It recognizes not only the individual technicians, but also the businesses striving to be the best overall; businesses that are willing to prove their commitment through the certification and on-going training of their staff. Pellman's Automotive has been an ASE Blue Seal shop for as long as the designation has been available. At Pellman's, we're very proud of the trained and certified technicians and service professionals who make up our team. We take ownership of and support their continued expertise by paying for a minimum of 80 hours of training per technician, annually. We also invite trainers and manufacturer reps to come into our shop and do in-house trainings periodically.

Better Business Bureau Since 1997, Pellman's Automotive has been a member of the Better Business Bureau, an organization famous for providing reliability reports of businesses across the United States. The BBB also provides other information helpful to consumers, such as effective dispute resolution services. Pellman's is a six-time BBB Gold Star Member, a special recognition earned by organizations that have had zero complaints in an entire three-year period. We have earned this designation every year since 2000, the first year we were eligible. Click the BBB logo above to view our Reliability Report.

Boulder Chamber of Commerce The Boulder Chamber is a dynamic organization comprised of more than 1,600 businesses that help shape the local economy, promote community awareness, and set the pace for the future of Boulder County and beyond.

CARQUEST Excellence Award Every year since 2006, Pellman's has been nominated for the CARQUEST Excellence Award. This award recognizes independent automobile service businesses that demonstrate excellence in the automotive repair field. The award is based on such criteria as industry involvement, training and certifications, community involvement, shop appearance and customer service. To be considered for the CARQUEST Excellence Award, first Pellman's had to be nominated (we were!). Next, we were required to submit a list of operational information, and to be mystery shopped. The combined results were analyzed by a group of independent industry representatives and experts who chose ten finalists from across the entire United States, and one from Canada. Pellman's Automotive was in the top twenty in 2006, the top ten in 2007, and we currently serve on the advisory council.

Member, TECH-NET TECH-NET Professional Auto Service is an elite performance network of thousands of professional independent automotive service facilities across North America. Membership in TECH-NET is achieved through invitation only, subject to approval of existing members, and reserved for the best facilities that adhere to TECH-NET's strictest standards. Members meet monthly to share best practices and discuss everything from upcoming technology to marketing initiatives and employee benefits - what's worked and what hasn't when it comes to running our businesses. Pellman's is proud of our TECH-NET membership--a sign of experienced quality that customers can trust for service or repairs on any vehicle.

IATN The IATN's stated mission is to promote the continued growth, success and image of the professional automotive technician by providing a forum for the exchange of knowledge and the promotion of education, professionalism, and integrity. Comprised of approximately 50,000 professional automotive technicians from 137 countries, the International Automotive Technicians' Network allows technicians from around the world to exchange technical knowledge and information with fellow members, sharing over 1 million years of combined experience. Pellman's has been a member of IATN since 2003, and we will continue to support this important resource.

Greenheart Guide Expert Forum An extension of the Green Heart Guide, a directory of climate change solution providers, The Green Heart Guide Expert Forum is comprised of sustainability experts. Its mission is to help people understand the environmental impact of daily activities, and to identify and implement more sustainable alternatives. Pellman's Automotive is proud to be an expert in the field of Automotive Repair on this web-based forum, where we answer consumers' questions about simple, effective ways to reduce their vehicles' environmental impact.

PACE Partners for a Clean Environment (PACE) is a voluntary, non-regulatory program offering free pollution-prevention education and technical assistance to Boulder County businesses. PACE is a cooperative effort of the city of Boulder's Office of Environmental Affairs, Boulder County Public Health, City of Longmont and Boulder Chamber of Commerce. Pellman's is proud to be a fully PACE-certified auto repair facility. To be certified, we are required to undergo annual inspections and adhere to PACE recommended practices. In many cases, we go above and beyond the PACE recommendations, in order to provide the exceptional commitment to environmental stewardship for which we've become known.

BG Products, Inc. BG Products, Inc. manufactures and distributes a broad line of specialty petrochemical products and service equipment throughout the world. They've also designed a group of maintenance services that remove harmful deposits that accumulate on a car's inner surfaces and in the fuel system, services which increase the life of your car. All of these services are covered by BG's Lifetime Protection Plan, offering you assurance that our BG maintenance services are protecting your valuable investment. Please ask us for more details.

Jasper Preferred Installer Program Pellman's Automotive has done extensive research to find a quality supplier of re-manufactured engines and transmissions - research that involved touring the actual facilities to get a first-hand look at operations. And when we toured Jasper Engine and Transmissions, we liked what we saw, and soon became one of their Preferred Installers. Jasper Engine & Transmissions has been remanufacturing quality products since 1942, and is the nation's largest re-manufacturer of gas and diesel engines, transmissions, differentials, rear axle assemblies, performance engines, and electric motors. Jasper Engines and Transmissions carry a 3-year/100,000 mile transferable warranty.